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Navigating the service skills and knowledge gap with AI: A blueprint for tackling a changing workforce
We are witnessing a time of seismic change in the service workforce landscape. Experienced workers…
Maximize EV charger uptime with Vision AI technology
In just 5 years, the number of EVs in the US will grow from about…
Drive a 10% increase in first time fix rate: Advancing field service with AI-powered parts prediction
Spare parts represent a large investment and expense for field service organizations. This ‘parts needed to…
Resolving customer service challenges in EVSE with Vision AI
Industry Overview The EV charger industry has experienced remarkable growth globally, from almost $25 billion…
Overcoming AI data security challenges with an embedded approach
Following the wave of excitement surrounding the incredible possibilities of AI, comes the reality of…
Powering aftermarket support with an Equipment 360 view: Optimize, streamline, and excel
In our recent Unlock insights, predict challenges and resolve issues with an equipment 360-view, we discussed…
Solving the service skills and knowledge gap challenge with generative AI
70% of service leaders expect to face significant challenges due to the loss of critical,…
Unlock insights, predict challenges and resolve issues with an equipment 360-view
In the first part of our series, we discussed how equipment management has lagged behind…
Supercharging the future: Using AI to solve EVSE service challenges (Part 2)
In Part 1, we discussed how electric vehicle supply equipment (EVSE) manufacturers must scale their service…
How AI Solves Medical Device Support Challenges (Part 2)
In Part 1, we explored the service and support challenges that medical device manufacturers face today. We…
How AI Solves Medical Device Support Challenges (Part 1)
Did you know that the global medical devices market size is projected to grow from…
How AI is redefining IT tech support (Part 1)
The global IT hardware market size is expected to grow from $121.32 billion in 2023…
How AI is redefining IT tech support (Part 2)
In Part 1, we explored the challenges in IT support and service today. We talked about…
Ensuring uninterrupted packaging operations through AI (Part 1)
Did you know? The packaging equipment market is expected to grow to $52.74 billion in…
Ensuring Uninterrupted Packaging Operations Through AI (Part 2)
In Part 1, we talked about the rapidly evolving world of packaging equipment manufacturing. We observed…
Revolutionizing Contact Center Customer Service with AI and Automation (Part 1)
Did you know that today two-thirds of millennials expect to receive real-time customer service, while approximately three-quarters…
Revolutionizing Contact Center Customer Service with AI and Automation (Part 2)
In this part, we pick up from where we left off in Part 1. We’ll delve…
Lightening the Load: How Generative AI Can Help Field Technicians
In the swiftly changing world of field service operations, both organizations and technicians find themselves…
Riding the AI-Wave: A New Era of Vertical Transportation (Part 2)
Introduction In Part 1, we explored the evolving landscape of the elevator and escalator industry.…
Riding the AI-Wave: A New Era of Vertical Transportation (Part 1)
In recent years, the elevator and escalator industry has undergone a remarkable transformation. With the…
How AI-Powered solutions are pioneering a new era for home warranty providers
Did you know that only about 25% of the houses sold in the US in 2020 had…
Transforming field service with AI: Unlocking knowledge and streamlining service
Introduction Knowledge, as they say, is power and in the field service sector especially, technicians and…
How warranty companies can reduce their service costs
A home or extended warranty is a renewable home service plan that offers discounted repair…
Service solutions for medical devices
Definitely not “set it and forget it” The multibillion-dollar US medical device industry is the…
December 7, 2024
How AI-Powered solutions are pioneering a new era for home warranty providers
December 7, 2024
Transforming field service with AI: Unlocking knowledge and streamlining service
December 7, 2024
Customers want easy problem resolution, so make your self-help channels smarter
December 7, 2024
How AI technology can enhance customer service for home appliance equipment
December 7, 2024
Remote monitoring of IoT devices boosts profitability and customer satisfaction
December 7, 2024
