Ingest
AI-powered resolution:
Bruviti’s cognitive Al platform is the engine that drives agentic service solution. Its cognitive architecture provides the domain-specific reasoning that powers our Al agents to solve complex service problems and streamline labor-intensive support processes
Our platform features domain-specific AI models that ensure precise, traceable results while safeguarding sensitive data with advanced anonymization and intent monitoring. Seamlessly integrating with your existing technology stack, Bruviti minimizes deployment costs and maximizes ROI with prebuilt integrations and a user-friendly interface.
Our platform features domain-specific AI models that ensure precise, traceable results while safeguarding sensitive data with advanced anonymization and intent monitoring. Seamlessly integrating with your existing technology stack, Bruviti minimizes deployment costs and maximizes ROI with prebuilt integrations and a user-friendly interface.
Transform productivity with Bruviti’s cognitive Al. Unlock the potential of intelligent automation to enhance customer experiences and improve business outcomes.
100%
Service vertical focus
>2K
Assets ingested daily
>5m
Service transactions annually
Intelligent workflow automation
Bruviti’s AI platform automates complex resolution processes using a structured workflow. Specialized AI agents manage each step, streamlining complex and labor-intensive support operations.
Recognize
Issue Agent
Enables customers and agents to interact with intelligence and accurately recognize issues fast
Learn MoreDiagnose
Triage Agent
Delivers guided troubleshooting to enable accurate issue diagnosis and determination of triage paths
Learn MoreResolve
Parts Agent
Identifies the necessary parts for repairs, manages distribution and provides installation guides to resolve
Learn MoreCognitive intelligence: architecture overview
Bruviti’s cognitive architecture provides the domain-specific reasoning necessary to develop AI-powered automation agents that solve complex problems. This architecture enables the orchestration of model interactions, data processing, and real-time language and vision inputs from users.
AI resolution agents
Issue Agent
Triage Agent
Parts Agent
Cognitive intelligence layer
Systems of record
Infrastructure
Foundation models
Automated data handling
Bruviti’s platform leverages a variety of data types to inform its AI models.
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Multi-modal data ingestion
Our platform supports multi-modal data ingestion, allowing us to gather information from various sources, enhancing the richness of our datasets.
Screenshots and images
Our platform supports multi-modal data ingestion, allowing us to gather information from various sources, enhancing the richness of our datasets.
Voice recordings
Our platform supports multi-modal data ingestion, allowing us to gather information from various sources, enhancing the richness of our datasets.
Online forums and technician notes
Rich contextual information from forums and technician notes greatly enhances the AI's learning capabilities, making it smarter and more responsive.
Pre-defined set of rules
We apply a pre-defined set of rules for sifting through data, ensuring a systematic and efficient extraction process.
Spotlight search
With our Spotlight Search feature, users can quickly access relevant information, streamlining the decision-making process.
Tagging
With our Spotlight Search feature, users can quickly access relevant information, streamlining the decision-making process.
Machine learning capabilities
The platform incorporates advanced machine learning techniques.
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Base model trained on available internet data
Our base model is trained on a comprehensive dataset sourced from the internet, ensuring a robust foundation for our AI capabilities.
Algorithms for extraction
Specific algorithms are employed at each stage of data extraction, enhancing the precision and relevance of the information we gather.
Identifying patterns of data
Our algorithms are adept at identifying patterns within the data, helping to inform predictive models and improve decision-making.
Semantic understanding of content
We utilize semantic understanding to interpret the context and meaning of the data, enabling more nuanced interactions and insights.
Classifying documentsbased on user intent
We classify documents according to the end user’s intent, ensuring that the right information reaches the right people.
Noise reduction
We enhance data quality by filtering out irrelevant information, ensuring that only the most pertinent data is analyzed.
Outlier handling
Our platform identifies and manages anomalies in data, improving overall accuracy and reliability in decision-making.
Common nuances
Our platform is designed to recognize common nuances, helping to separate good data from bad data effectively.
Process automation
The end-to-end deployment process is structured around a 4-step process.
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Ingesting
Collecting diverse data sources.
Integrating
Merging data into a cohesive format.
Transforming
Enhancing and refining data for actionable insights.
Automating
Implementing AI-driven solutions to streamline service processes.
Key features
95% accuracy rate
Delivers contextually relevant and traceable answers for effective issue resolution.
Natural Language Processing
Enables customers to communicate in everyday language, enhancing user experience.
Scalability & security
Designed for enterprise environments, seamlessly integrates with existing software and hardware while maintaining robust security.
API-first, cloud-native architecture
Future-proof design that allows easy integration
with systems of record, ensuring adaptability to emerging technologies.
Fine-tuned service AI models
Tailored to specific domains, enhancing reliability and trustworthiness through human oversight.
Controlled sandbox deployment
Protects sensitive information with robust PII auto-anonymization and persistent data stripping.
Intent monitoring
Guards against adversarial activities, providing an additional layer of security.
Dynamic LLM selection
Optimizes the choice of Large Language Models for each use case, enhancing the precision of AI-driven solutions.
Workload-scalable intelligent caching
Reduces inference costs, optimizing overall performance.
Low-/no-code UI configuration
Facilitates efficient flow and conversation design, contributing to cost-effectiveness.
Deploy AI you can trust, scale & seamlessly integrate
Our agents are transparent about their capabilities and limitations, always making their reasoning and actions visible.
Supervision
Our AI resolution agents operate within defined guardrails to ensure they stay focused on resolving equipment-related issues, with continuous monitoring during every interaction.
Secure integration
Our AI platform securely integrates with your systems of record; all interactions are carefully predefined and controlled to comply with your policies and security procedures.
Data governance
We use your data exclusively to power your organization's AI solutions and never to train external models. Our advanced security practices ensure your data remains protected.