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AI in Home Appliance Customer Service: Turning Cost Centers into Resolution Centers
Artificial Intelligence (AI) isn’t just hype anymore; it’s a practical tool already reshaping how businesses…
The Technical Art of Parts Demand Forecasting
Success in manufacturing parts demand forecasting relies on three critical elements: comprehensive historical data, sophisticated…
AI will make field service techs the in-demand job of the future!
Tech workforce and labor shortage We all know the story—field service is grappling with an…
Optimizing field service with AI-powered spare parts management
In the world of field service, spare parts management is a critical, yet challenging, aspect…
Slash service costs by shifting the issue resolution curve with specialized equipment AI
The landscape for commercial and industrial equipment manufacturers is unforgiving. Customers demand exceptional service with…
Keep your data safe: Bring LLMs to you instead of sending data out
The global artificial intelligence market size is projected to be US$1,811.8 billion by 2030. The…
Supercharging the future: Using AI to solve EVSE service challenges (Part 1)
The electric vehicle (EV) industry is poised for a seismic shift, anticipated to skyrocket from…
Navigating complexities in equipment management: The critical role of AI
In today’s fast-paced technological landscape, the principles of customer relationship management (CRM) have set a…
Unlock insights, predict challenges and resolve issues with an equipment 360-view
In the first part of our series, we discussed how equipment management has lagged behind…
Navigating the service skills and knowledge gap with AI: A blueprint for tackling a changing workforce
We are witnessing a time of seismic change in the service workforce landscape. Experienced workers…
Maximize EV charger uptime with Vision AI technology
In just 5 years, the number of EVs in the US will grow from about…
Drive a 10% increase in first time fix rate: Advancing field service with AI-powered parts prediction
Spare parts represent a large investment and expense for field service organizations. This ‘parts needed to…
Resolving customer service challenges in EVSE with Vision AI
Industry Overview The EV charger industry has experienced remarkable growth globally, from almost $25 billion…
Overcoming AI data security challenges with an embedded approach
Following the wave of excitement surrounding the incredible possibilities of AI, comes the reality of…
Powering aftermarket support with an Equipment 360 view: Optimize, streamline, and excel
In our recent Unlock insights, predict challenges and resolve issues with an equipment 360-view, we discussed…
Solving the service skills and knowledge gap challenge with generative AI
70% of service leaders expect to face significant challenges due to the loss of critical,…
Unlock insights, predict challenges and resolve issues with an equipment 360-view
In the first part of our series, we discussed how equipment management has lagged behind…
Supercharging the future: Using AI to solve EVSE service challenges (Part 2)
In Part 1, we discussed how electric vehicle supply equipment (EVSE) manufacturers must scale their service…
How AI Solves Medical Device Support Challenges (Part 2)
In Part 1, we explored the service and support challenges that medical device manufacturers face today. We…
How AI Solves Medical Device Support Challenges (Part 1)
Did you know that the global medical devices market size is projected to grow from…
How AI is redefining IT tech support (Part 1)
The global IT hardware market size is expected to grow from $121.32 billion in 2023…
How AI is redefining IT tech support (Part 2)
In Part 1, we explored the challenges in IT support and service today. We talked about…
Ensuring uninterrupted packaging operations through AI (Part 1)
Did you know? The packaging equipment market is expected to grow to $52.74 billion in…
Ensuring Uninterrupted Packaging Operations Through AI (Part 2)
In Part 1, we talked about the rapidly evolving world of packaging equipment manufacturing. We observed…
January 22, 2024
AI in Home Appliance Customer Service: Turning Cost Centers into Resolution Centers
November 3, 2024
Slash service costs by shifting the issue resolution curve with specialized equipment AI
November 17, 2024
Supercharging the future: Using AI to solve EVSE service challenges (Part 1)
November 17, 2024
Unlock insights, predict challenges and resolve issues with an equipment 360-view
November 17, 2024
Navigating the service skills and knowledge gap with AI: A blueprint for tackling a changing workforce
December 6, 2024
Drive a 10% increase in first time fix rate: Advancing field service with AI-powered parts prediction
December 6, 2024
Powering aftermarket support with an Equipment 360 view: Optimize, streamline, and excel
December 6, 2024
Unlock insights, predict challenges and resolve issues with an equipment 360-view
December 6, 2024
Supercharging the future: Using AI to solve EVSE service challenges (Part 2)
December 6, 2024
Revolutionizing Contact Center Customer Service with AI and Automation (Part 1)
December 6, 2024
Revolutionizing Contact Center Customer Service with AI and Automation (Part 2)
December 7, 2024