Last month, we attended Field Service Connect in Austin, TX. This is an invitation-only exclusive event for senior executives that addresses some…

Appliance OEMs are applying data science to increase customer lifetime value. This year, customer service emerges as a key differentiator…

Businesses are amassing terabytes of IoT data from their appliances and machines. CSRs cannot find the data they need. What’s…

Whether you are a manufacturer of home appliances or commercial equipment, your customers expect fast, reliable, and efficient service. These…

Bruviti exhibited at the recent Field Service Palm Springs show, where 800 customer-service professionals from a range of industry sectors…

The implementation of remote monitoring and predictive (and therefore proactive) support can boost both customer satisfaction and bottom-line profitability. For…

These sorts of enquiries are easy to manage. It gets harder when the problem requires fast and accurate diagnostics. That’s…

By combining operational data with maintenance history, customer information, and a digital representation of a machine, manufacturers from consumer appliances…

As manufacturers strive to achieve better customer experience throughout the product lifecycle, digital twin technology provides the critical insights that…