How AI Solves Medical Device Support Challenges (Part 2)

How AI Solves Medical Device Support Challenges

In Part 1, we explored the service and support challenges that medical device manufacturers face today. We talked about how AI is transforming support and service functions in the industry, offering advanced solutions for diagnostics, knowledge transfer, and customer service. We also discussed Bruviti’s role in addressing these challenges.

In this part, let’s explore how Bruviti equipment service AI (EQAI) platform harnesses the power of AI to revolutionize support and service:

Bruviti’s EQAI: Transforming support and service for medical device manufacturers

Bruviti’s domain specialized equipment service AI equips medical device manufacturers like you with the tools to maximize operational efficiency and minimize downtime. The AI-driven platform provides your help desk agents and support technicians with critical insights and tools for quick issue resolution. AI provides enhanced visibility into potential problems and actionable intelligence, which lead to reduced downtime and heightened customer satisfaction.

Delivered as a service within your secure environment, Bruviti ensures that data remains private, with proprietary LLM training and learning, delivering reliable and consistent AI results for informed decision-making.

Here’s how Bruviti’s EQAI platform solves service and support challenges for medical device manufacturers:

1. Advanced troubleshooting capabilities
With the power of AI, the EQAI platform can assimilate vast amounts of data from the modern wearable technologies and devices, enabling support staff to understand and troubleshoot complex problems effectively. EQAI’s learning algorithms can adapt to new technology trends, ensuring that support mechanisms are always up to date and equipped to handle the latest devices in healthcare, thereby facilitating seamless operation.

2. Enhanced diagnostics
It can support detailed component analysis, offering service teams enhanced visibility into the workings of miniature medical devices. By providing comprehensive service insights, the EQAI platform aids technicians in identifying and addressing intricate issues related to batteries, sensors, and connectivity, ensuring that these critical healthcare tools maintain optimal functionality for patient self-monitoring.

3. Integrated regulatory updates
EQAI can help service and support teams to keep track of the latest regulatory requirements. By integrating regulatory updates into the service workflow, the platform ensures that your support team is always informed about the latest compliance standards. This allows for a proactive approach to compliance, ensuring that all service actions meet current regulatory requirements, thus maintaining market approval and customer trust.

4. Parts prediction
Bruviti’s EQAI can streamline the supply chain by offering a comprehensive overview of the parts inventory, especially for specialized or outdated equipment. AI can predict which parts are more likely to fail based on historical data and real-time performance analysis. With AI algorithms at play, technicians are dispatched with the right parts in hand, increasing the chances of completing repairs on the first visit. This minimizes downtime due to part shortages and improves your service efficiency.

5. Continual learning and adaptation
EQAI updates its knowledge base with the latest technological advancements, ensuring that your service teams are always equipped with current information. This ongoing learning and adaptation capability of AI helps technicians manage and maintain advanced systems effectively, keeping pace with the industry’s rapid innovation. This facilitates on-the-job learning and upskilling, helping new technicians quickly become experts at servicing complex medical equipment.

6. Knowledge management
Bruviti’s EQAI platform can effectively manage the support for legacy products while promoting new innovations. It ensures that historical data and expertise on legacy devices are preserved and accessible, which enables consistent support across all product generations. This comprehensive knowledge management helps maintain service quality, upholding the brand’s reputation for reliability.

7. Data security and privacy
With Bruviti’s EQAI, cybersecurity becomes an integral part of the service strategy for connected medical devices. The platform can help implement stringent security protocols, monitor devices for potential breaches, and ensure that all connected devices comply with the highest standards of data security, thus safeguarding sensitive health information.

8. Customer Satisfaction
Bruviti’s EQAI enables streamlines issue resolution and intelligent triage by equipping service teams with in-depth insights into device functioning, allowing for quick identification and resolution of problems, ensuring that your customers are never kept waiting.

9. Patient Troubleshooting
The EQAI platform assists in patient troubleshooting by providing an intuitive interface for patients to navigate the complexities of operating advanced medical devices. The system can guide patients through problem-solving steps or connect them with customer service representatives, ensuring that patients receive the support they need to manage their health effectively with these devices.

Bruviti’s EQAI is a game-changer for support and service teams. With its enhanced capabilities, it ensures significant reduction in downtime, effective maintenance, and more efficient knowledge transfer.


Medical device manufacturers are facing many challenges today. Bruviti’s EQAI emerges as a solution, empowering you to turn these challenges into opportunities. With AI, your company can ensure precision in diagnostics, improved first-time fix rates, effective knowledge transfer, and enhanced customer service.

Bruviti’s mission revolves around enabling medical device manufacturers like you to harness the full potential of AI to drive significant business outcomes while ensuring unparalleled control, security, and risk mitigation. By placing the power of AI in your hands, Bruviti empowers you to extract sustainable value from the training and learning of AI models to deliver transformative outcomes tailor-made to your organization’s unique requirements and goals.

Have questions about how Bruviti EQAI can help you? Reach out to us now.