Put the power of equipment service AI to work for your agents
Agent Assist is a specialized AI co-pilot to help troubleshoot and resolve support calls, with no technical training needed. Boost agent productivity and resolution rates, reduce unnecessary tech callouts.
Guided troubleshooting and decision support
Prescriptive decision paths, and a chat co-pilot, enable first line agents to swiftly triage issues, all integrated within your existing call management system.
Real time information and resources
Relevant product guides, manuals and content all within a single click to support seamless agent to customer interaction.
Continuous learning and diagnostic insights
Automatically create case notes, capture root causes and resolution intelligence to enable continuous knowledge management and so techs arrive equipped to fix first time.
Real-time parts recommendation and prediction
Identify correct part numbers, check availability, accurately predict cost and streamline downstream field authorization.
Hear from our customers
Keri Llewelyn
Welbilt Chief Commercial Officer
Bruviti's Assist Suite has played a key role in transforming our customer readiness, where up-time is mission-critical. By applying Bruviti's AI-powered predictive intelligence capability across our product lines we helped our agents and techs resolve service problems faster and more cost efficiently.
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