Cognitive AI agents for
service resolution

Automatically recognize, diagnose, and resolve issues to streamline your service processes. Enhance customer experience with intelligent interactions.

Book a Demo

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Cognitive AI agents for service resolution

Automatically recognize, diagnose, and resolve issues to streamline your service processes. Enhance customer experience with intelligent interactions.

Book a Demo

Automate issue resolution with AI agents

Transform productivity with problem-solving AI agents that orchestrate workflows and data across your support processes. Rapidly deploy AI agents tailored to your unique needs within your service environment. Free your knowledge workers from repetitive tasks, elevate customer experiences and business results.

Issue Agent

Utilizes computer vision and language recognition to identify equipment, detect damage, and categorize issues in real-time.

Eliminates need for on-site diagnostics

Identifies issues precisely within seconds

Reduces call handling times significantly

Triage Agent

Automates equipment issue diagnosis and root cause identification by leveraging data ingestion, NLP and continuous learning.

Empowers users with step-by-step troubleshooting

Utilizes existing service records, manuals and BoMs

Increases first-call resolution rates

Parts Agent

Identifies the right parts, assigns the right technicians, and determines the right time for equipment repairs, based on service tickets, usage patterns and operating conditions.

Improves parts identification accuracy

Increases First-Time Fix Rate (FTFR)

Ensures better-prepared and more productive technicians, and efficient issue resolution

Deploy AI you can trust, scale & seamlessly integrate

Our agents are transparent about their capabilities and limitations, always making their reasoning and actions visible.

Supervision

Our AI resolution agents operate within defined guardrails to ensure they stay focused on resolving equipment-related issues, with continuous monitoring during every interaction.

Secure integration

Our AI platform securely integrates with your systems of record; all interactions are carefully predefined and controlled to comply with your policies and security procedures.

Data governance

We use your data exclusively to power your organization's AI solutions and never to train external models. Our advanced security practices ensure your data remains protected.

Why partner with Bruviti

Domain expertise

With 100% vertical focus on service and support operations, working with developers, manufacturers, distributors, and dealers, we understand your challenges as well as metrics for success, enabling us to rapidly deploy solutions tailored to your needs.

Self-learning autonomous systems

Our AI agents continuously learn and adapt, delivering autonomous solutions that evolve with your business. Use your data to assess agent performance and add human insights to keep models effective and relevant to your unique service environment.

Swift and precise
issue resolution

Our system accelerates issue identification, diagnosis, and resolution through efficient data processing, tagging, segmentation, and smart algorithms, converting multi-modal data into organized insights to reduce downtime and boost efficiency.

Customizable solutions

We offer customizable, tailored solutions that integrate seamlessly with your processes, enhancing effectiveness and supporting your business goals. Create and configure data agents and set up connectors with ease.

Enhance customer experiences and
free your teams from repetitive tasks

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Jacob Burroughs

CFO, Commercial and Customer Electrolux

The resolution intelligence that Bruviti's solutions have delivered has helped us to increase productivity and efficiency and positively impact our business KPI's. I highly value our collaborative, long-term partnership.

Keri Llewelyn

Chief Commercial Officer, Welbilt

Bruviti has played a key role in transforming our customer readiness, where up-time is mission-critical. By applying Bruviti's AI-powered automation intelligence capability across our product lines we helped our agents and techs resolve service problems faster and more cost efficiently.

Neil Capper

Global Technical Manager, Merrychef

Bruviti Equipment AI is core to the training and success of our field service technicians, and the intelligence that it captures is helping our product and QA teams to deeply understand the customer experience and focus on opportunities to improve it.

Cognitive AI agents for
service resolution