Eliminates need for on-site diagnostics
Cognitive AI agents for service resolution
Automatically recognize, diagnose, and resolve issues to streamline your service processes. Enhance customer experience with intelligent interactions.
Book a DemoAutomate issue resolution with AI agents
Transform productivity with problem-solving AI agents that orchestrate workflows and data across your support processes. Rapidly deploy AI agents tailored to your unique needs within your service environment. Free your knowledge workers from repetitive tasks, elevate customer experiences and business results.
Issue Agent
Utilizes computer vision and language recognition to identify equipment, detect damage, and categorize issues in real-time.
Read MoreTriage Agent
Automates equipment issue diagnosis and root cause identification by leveraging data ingestion, NLP and continuous learning.
Read MoreParts Agent
Identifies the right parts, assigns the right technicians, and determines the right time for equipment repairs, based on service tickets, usage patterns and operating conditions.
Read MoreDeploy AI you can trust, scale & seamlessly integrate
Our agents are transparent about their capabilities and limitations, always making their reasoning and actions visible.
Supervision
Our AI resolution agents operate within defined guardrails to ensure they stay focused on resolving equipment-related issues, with continuous monitoring during every interaction.
Secure integration
Our AI platform securely integrates with your systems of record; all interactions are carefully predefined and controlled to comply with your policies and security procedures.
Data governance
We use your data exclusively to power your organization's AI solutions and never to train external models. Our advanced security practices ensure your data remains protected.
Why partner with Bruviti
Domain expertise
With 100% vertical focus on service and support operations, working with developers, manufacturers, distributors, and dealers, we understand your challenges as well as metrics for success, enabling us to rapidly deploy solutions tailored to your needs.
Self-learning autonomous systems
Our AI agents continuously learn and adapt, delivering autonomous solutions that evolve with your business. Use your data to assess agent performance and add human insights to keep models effective and relevant to your unique service environment.
Swift and precise
issue resolution
Our system accelerates issue identification, diagnosis, and resolution through efficient data processing, tagging, segmentation, and smart algorithms, converting multi-modal data into organized insights to reduce downtime and boost efficiency.
Customizable solutions
We offer customizable, tailored solutions that integrate seamlessly with your processes, enhancing effectiveness and supporting your business goals. Create and configure data agents and set up connectors with ease.
Enhance customer experiences and
free your teams from repetitive tasks
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Success Stories
How the Bruviti Triage Agent enabled a leading home appliance manufacturer to increase revenue per service call by 63%
How the Triage Agent enabled a leading home appliance manufacturer to increase revenue per service call by 63%
How Issue Agent transforms service operations for EV charging stations
How Bruviti Issue Agent helped a leading EV charging station manufacturer reduce service resolution time by 50%
How Parts Agent helped a global appliance manufacturer to increase first time fix rates
How Bruviti Parts Agent enabled a leading global appliance manufacturer to increase first time fix rates by over 10% and eliminate thousands of truck rolls