Secure, scalable, enterprise-ready
95% accurate
Purpose-built AI platform retains context and delivers accurate, traceable answers
Enterprise grade
AI platform securely embeds within your software and hardware environment
Future proof
API-first, cloud native, headless integration with your systems of record
Data ingestion
6OK
CONTENT ASSETS INGESTED DAILY
Cutting-edge layout detection, advanced image extraction, table recognition automated labeling and auto tagging, powered by trained AI models in Detectron2 to identify equipment specs, purpose, manufacturer and model.
Semantic search
>1OX
PERFORMANCE OVER KEYWORD SEARCH
Specialized AI search integrates intent, curated service data, and context into the retrieval and ranking pipeline, powering a new dimension of precision and relevance in search processes.
Equipment triage
5M
TRIAGE TRANSACTIONS ANNUALLY
Service AI's purpose-built Inference layer enables seamless conversations with local Language Models (LLMs), delivering dynamic troubleshooting and continuous training and refinement through methods like SFT.
Parts prediction
>85%
ACCURACY PREDICTING PARTS TO REPAIR
Domain specific Artificial Neural Networks (ANNs) for multi-label classification, LLM-based data cleanup, and Associative Rule Mining (ARM) deliver new levels of accuracy in parts prediction and forecasting.
Generative analytics
Service AI blends rule-based and domain specific LLM techniques with Associative Rule Mining (ARM) and fine-tuned NLSQL models to enable delivery of intelligence as a real-time conversation.