Slash service costs by shifting the issue resolution curve with specialized equipment AI

The landscape for commercial and industrial equipment manufacturers is unforgiving. Customers demand exceptional service with fast resolutions, minimal downtime, and a seamless experience. However, providing this level of service is becoming more challenging due to rising service costs and a shortage of skilled technicians. This imbalance creates pressure on service organizations to find innovative solutions…

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Overcoming AI data security challenges with an embedded approach

Following the wave of excitement surrounding the incredible possibilities of AI, comes the reality of deploying AI in the enterprise at scale. IT leaders face significant risks and challenges, including data ownership and protection, security of information, the accuracy of AI results, and the cost of operating at scale. AI market trends Deployment challenges  Data…

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Solving the service skills and knowledge gap challenge with generative AI

70% of service leaders expect to face significant challenges due to the loss of critical, deep-seated technical knowledge, as experienced field technicians and support agents leave the workforce. Industry trends Challenges Transformative AI solutions Bruviti’s specialized AI solutions, designed specifically for equipment service management, deliver powerful, secure, deployment-ready AI solutions that tackle these challenges head-on,…

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Unlock insights, predict challenges and resolve issues with an equipment 360-view

In the first part of our series, we discussed how equipment management has lagged behind the advances seen in customer relationship management (CRM), where a unified view of data has greatly enhanced customer interactions. Equipment management, by contrast, has suffered from fragmented and siloed data, making it challenging to obtain a holistic understanding of equipment…

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Navigating complexities in equipment management: The critical role of AI

In today’s fast-paced technological landscape, the principles of customer relationship management (CRM) have set a gold standard for personalized, data-driven interactions. CRM systems unify a wealth of customer data—from online behavior and purchase history to social profiles and location—providing a 360-degree view that enables businesses to enrich customer interactions, making them more contextual, efficient, and…

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Keep your data safe: Bring LLMs to you instead of sending data out

The global artificial intelligence market size is projected to be US$1,811.8 billion by 2030.  The growth of AI has been compared to the early, untamed days of the Wild West, with technology quickly moving into uncharted areas. This expansion raises several issues, especially around data security and privacy. 75% of organizations across the world, in…

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Supercharging the future: Using AI to solve EVSE service challenges (Part 2)

Explore Bruviti's innovative EVSE industry AI solution for service and support, featuring AR-guided setups and an AI tech co-pilot, designed to boost efficiency and reliability in the rapidly evolving EV charging landscape.

In Part 1, we discussed how electric vehicle supply equipment (EVSE) manufacturers must scale their service and support efficiently to keep pace with the rapid build-out of EV charging infrastructure.  We also explored the service and support challenges they face and how Bruviti can help EVSE manufacturers tackle them. In this part, we will explore…

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