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Spare parts represent a large investment and expense for field service organizations.  This ‘parts needed to fix’ challenge has long been a thorn in the side of service leaders, limiting their ability to improve first time fix rates (FTFR) and deliver a superior customer experience. Even with well-established service management systems, tools, and processes, the…

Industry Overview The EV charger industry has experienced remarkable growth globally, from almost $25 billion in 2021 to approximately $50 billion in 2024, and is projected to soar to about $225 billion by 20301. Globally, by 2030, there will be 12.9 million publicly available EV charging stations2. EV Industry trends Challenges How Bruviti Vision AI…

In just 5 years, the number of EVs in the US will grow from about 3 to 27 million, and in line with this according to a recent analysis by PwC, the number of charging stations will increase at a 10X rate, from around 4 million today to an estimated 35 million by 20301. However,…

The landscape for commercial and industrial equipment manufacturers is unforgiving. Customers demand exceptional service with fast resolutions, minimal downtime, and a seamless experience. However, providing this level of service is becoming more challenging due to rising service costs and a shortage of skilled technicians. This imbalance creates pressure on service organizations to find innovative solutions…

We are witnessing a time of seismic change in the service workforce landscape. Experienced workers are nearing retirement, agent turnover is at an all-time high, and remote work and decentralized operations are becoming the norm. These trends create a unique challenge for enterprises: the dilution and loss of critical knowledge and know-how that is stored…

Following the wave of excitement surrounding the incredible possibilities of AI, comes the reality of deploying AI in the enterprise at scale. IT leaders face significant risks and challenges, including data ownership and protection, security of information, the accuracy of AI results, and the cost of operating at scale. AI market trends Deployment challenges  Data…

In our recent Unlock insights, predict challenges and resolve issues with an equipment 360-view, we discussed the transformative impact that a 360-view of equipment can have, by using AI to connect the dots between various disparate data streams—such as parts inventories, maintenance records, and operational data. We now explore how creating a unified view of…

70% of service leaders expect to face significant challenges due to the loss of critical, deep-seated technical knowledge, as experienced field technicians and support agents leave the workforce. Industry trends Challenges Transformative AI solutions Bruviti’s specialized AI solutions, designed specifically for equipment service management, deliver powerful, secure, deployment-ready AI solutions that tackle these challenges head-on,…

In the first part of our series, we discussed how equipment management has lagged behind the advances seen in customer relationship management (CRM), where a unified view of data has greatly enhanced customer interactions. Equipment management, by contrast, has suffered from fragmented and siloed data, making it challenging to obtain a holistic understanding of equipment…

In today’s fast-paced technological landscape, the principles of customer relationship management (CRM) have set a gold standard for personalized, data-driven interactions. CRM systems unify a wealth of customer data—from online behavior and purchase history to social profiles and location—providing a 360-degree view that enables businesses to enrich customer interactions, making them more contextual, efficient, and…