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A home or extended warranty is a renewable home service plan that offers discounted repair and replacement services for applicable household appliances and systems. By covering household appliances like refrigerators, dishwashers, washing machines and dryers, these warranties ensure a homeowner can affordably repair, maintain and potentially replace them without any additional out-of-pocket expense. However, the…

Definitely not “set it and forget it” The multibillion-dollar US medical device industry is the largest in the world and is tightly regulated — for good reason. Equipment sold in this sector is categorized by its application: life-support equipment, imaging equipment, surgical equipment, electromedical equipment, dental equipment, and endoscopes. Among this family of equipment, life-support…

Having their kitchen equipment up and running is critical for restaurants to maintain their operations and ensure business continuity. By Andy Chinmulgund And while it’s true that AI technology can be employed to increase equipment uptime, foodservice equipment manufacturers, servicers and restaurants are often hesitant to adopt AI to support service of kitchen equipment. There…

As diners return to restaurants that are struggling to attract staff, foodservice equipment reliability is key. By Andy Chinmulgund Restaurants are bouncing back from two years of shuttered dining rooms, capacity limits, and relying on takeout and delivery business. But it’s not been easy—many of them are now wrestling with staff shortages and scrambled supply…

Organizations that make a commitment to documenting the valuable knowledge of their subject-matter experts can more quickly and effectively onboard, train, and develop the next generation of workers By Andy Chinmulgund Your service know-how is your competitive advantage Consider the vast amount of knowledge that your service organization has created and accumulated over the years:…

New turnkey solution provides advanced appliance fault diagnostics for extended warranty companies, home warranty companies, and their service contractor networks. By Andy Chinmulgund When a home appliance stops working, what are your options? If it’s still under the factory warranty, you’ll likely call the retailer and schedule a service call. Outside of the factory warranty…