Blog

In Part 1, we talked about the rapidly evolving world of packaging equipment manufacturing. We observed how the industry’s transformation, driven by technological advancements, has brought forth a plethora of challenges, especially in the realm of maintenance and operations. As these machines become more intricate and sophisticated, the need for advanced solutions becomes paramount. The…

Did you know? The packaging equipment market is expected to grow to $52.74 billion in 2027 at a CAGR of 5.7%.1 According to experts, the growing need for flexible and integrated packaging machinery is driving the growth of the packaging equipment market. As the demand for efficiency, scalability, and sustainability keeps growing, so does the…

In this part, we pick up from where we left off in Part 1. We’ll delve deeper into how AI and automation are transforming contact centers, enhancing customer engagement, and boosting operational efficiency. Embracing AI and Technology for Transformation According to a 2022 study, 35% of companies reported using AI in their business, and an…

Did you know that today two-thirds of millennials expect to receive real-time customer service, while approximately three-quarters of all customers expect a seamless cross-channel service experience? The modern business landscape is characterized by rapid technological advancements, evolving customer expectations, and an increasingly competitive environment. Customers now have significantly higher expectations for online experiences, including customer…

Introduction In Part 1, we explored the evolving landscape of the elevator and escalator industry. We witnessed how innovation and legislation are reshaping this sector, creating smarter, safer, and more efficient transportation solutions. However, these advancements have also presented challenges, particularly in the realm of maintenance, as these machines transition from mechanical to electronic marvels.…

In recent years, the elevator and escalator industry has undergone a remarkable transformation.  With the advent of smart elevators, cable-free designs, regenerative drives, robotization, contactless elevator buttons, and destination control systems, elevators and escalators are evolving into intelligent, efficient systems. With 62% of consumers expected to increase their use of touchless technologies, passengers will soon…

Did you know that only about 25% of the houses sold in the US in 2020 had home warranty coverage? So, why do the majority of homeowners NOT invest in a home warranty? Review Home Warranties assessed 1,525 home warranty complaints to find the reason why homeowners were dissatisfied with their warranty providers. It found…

Introduction Knowledge, as they say, is power and in the field service sector especially, technicians and agents must navigate vast amounts of information, often scattered across historical records, manuals, troubleshooting guides, and videos. The sheer volume of data can be overwhelming, hindering efficient and effective service delivery. In this article, we will explore one of the many…

A home or extended warranty is a renewable home service plan that offers discounted repair and replacement services for applicable household appliances and systems. By covering household appliances like refrigerators, dishwashers, washing machines and dryers, these warranties ensure a homeowner can affordably repair, maintain and potentially replace them without any additional out-of-pocket expense. However, the…