Spare parts represent a large investment and expense for field service organizations.  This ‘parts needed to fix’ challenge has long been…

Industry Overview The EV charger industry has experienced remarkable growth globally, from almost $25 billion in 2021 to approximately $50 billion…

In just 5 years, the number of EVs in the US will grow from about 3 to 27 million, and in…

The landscape for commercial and industrial equipment manufacturers is unforgiving. Customers demand exceptional service with fast resolutions, minimal downtime, and a…

We are witnessing a time of seismic change in the service workforce landscape. Experienced workers are nearing retirement, agent turnover is…

Following the wave of excitement surrounding the incredible possibilities of AI, comes the reality of deploying AI in the enterprise at…

In our recent Unlock insights, predict challenges and resolve issues with an equipment 360-view, we discussed the transformative impact that a…

70% of service leaders expect to face significant challenges due to the loss of critical, deep-seated technical knowledge, as experienced field…

In the first part of our series, we discussed how equipment management has lagged behind the advances seen in customer relationship…

In today’s fast-paced technological landscape, the principles of customer relationship management (CRM) have set a gold standard for personalized, data-driven interactions.…

The global artificial intelligence market size is projected to be US$1,811.8 billion by 2030.  The growth of AI has been compared…

In Part 1, we discussed how electric vehicle supply equipment (EVSE) manufacturers must scale their service and support efficiently to keep…