Bruviti talks up predictive service in the desert

Bruviti exhibited at the recent Field Service Palm Springs show, where 800 customer-service professionals from a range of industry sectors attended the event’s presentations, panels and workshops. They were also able to cruise the exhibit floor, where this year over 70 companies demonstrated their field-service solutions. The 2019 show content organized into three tracks —…

Reduce truck rolls to boost field-service productivity and improve customer experience

Whether you are a manufacturer of home appliances or commercial equipment, your customers expect fast, reliable, and efficient service. These days, customer expectations are extremely high, and no manufacturer can afford to waste a customer’s time with service calls that don’t fix the product. However, this happens a lot. Just look at these tweets from…

How to put your machine data to work

Businesses are amassing terabytes of IoT data from their appliances and machines. CSRs cannot find the data they need. What’s the connection? BY ANDY CHINMULGUND As consumer goods become increasingly commoditized and compete on features and pricing, many businesses are focusing their attention on delivering excellent customer service to build customer loyalty. For many businesses, this will…

CES 2019: predictive service and customer-led design take center stage

Appliance OEMs are applying data science to increase customer lifetime value. This year, customer service emerges as a key differentiator Aside from the glitz, skits and tricks that are Las Vegas, the Bruviti team attending CES last week observed how important this show has become for appliance manufacturers. In addition to the broad range of…

Field Service Connect : show me the ROI

Last month, we attended Field Service Connect in Austin, TX. This is an invitation-only exclusive event for senior executives that addresses some of the hottest topics around IoT, data analytics, and the future state of service. The conference delegates that we met were director- and VP-level decision makers who attended to monitor the state of…