For commercial food service operators, AI improves service

As diners return to restaurants that are struggling to attract staff, foodservice equipment reliability is key.

By Andy Chinmulgund

Restaurants are bouncing back from two years of shuttered dining rooms, capacity limits, and relying on takeout and delivery business. But it’s not been easy—many of them are now wrestling with staff shortages and scrambled supply chains. 

And with new and possibly less-trained workers, the last thing they need is an equipment failure.

Well-managed restaurants have always prioritized equipment maintenance, daily checks, and staff training to minimize potentially costly operator error. But as kitchens ramp up to pre-pandemic business volumes, some equipment will inevitably fail.

Commercial foodservice equipment truly is mission critical, so savvy equipment OEMs and their service partners are upgrading their operations to deliver better service to their foodservice customers. As part of these operational improvements, they are turning to artificial intelligence to accelerate equipment problem resolution, all while holding the line on costs.

Some of the industry’s top foodservice equipment manufacturers are currently working with Bruviti to:

  1. Offer their foodservice customers highly functional self-service tools that enable any restaurant worker to diagnose and remedy a wider variety of technical issues.
  2. Improve first-time fix rates by equipping their service teams and service networks with intelligent triage tools that can quickly and correctly diagnose complex technical problems and accurately predict which parts and tools will be need for a service visit.
  3. Improve overall service operation profitability and reduce warranty and service costs.

If you’re planning to be at NRA 2022 in Chicago, we’d love to meet you.

If you and your team are assessing how to leverage machine learning and AI to accelerate your internal process, our technical team can assist in the location of these diverse data sources, documenting current workflows and processes, and from this formulating a proof of concept. Contact us to set up a discussion with our sales team.