At Bruviti, we are singularly focused on helping businesses deliver better customer support through automated problem triage. We develop intelligent AI algorithms for support and service teams of OEMs, warranty providers, servicers, and parts distributors across numerous industries. Our customers benefit from faster call resolution, fewer truck rolls, optimized inventory management, and by offering an efficient omnichannel customer experience.
Bruviti makes sense of any OEM's product and service data, instantly transforming it into service insights and process automation. We have pioneered an approach that solves a wide array of service problems using big-data analytics and machine-learning techniques. This technology is at the heart of our product offering: an AI-powered intelligent triage center for fault prediction, part prediction, case-based reasoning, and expert guidance.
Bruviti's Triage Center integrates and plays well with industry-leading CRM systems, data lakes, and other enterprise systems. The best part: we can get our customers up and running in just a few days, so that they can deliver better customer service from Day One.
Our leadership team is a group of Silicon Valley experts with vast experience with both startups and Fortune 100 companies for 25+ years. The founding team has successfully built companies from inception to successful exit, and has experience in software development in networking, IoT, big-data analytics, machine learning, and artificial intelligence. This team has successfully deployed solutions with Fortune 100 companies around the world.
Our mission is to be the premier AI-powered triage suite for OEMs, warranty providers and servicers of field serviceable equipment worldwide.
Chief Executive Officer
Andy has extensive technical, product management and business development experience in building applications and technologies ranging from AI/ML, IoT, enterprise cloud and embedded software technologies. Previously Andy co-founded his first successful venture, Kenati Technologies, a home networking software company.
Chief Technology Officer
Sanmitra is responsible for the overall engineering strategy, execution and development at Bruviti. Previously, Sanmitra co-founded and was the VP engineering of Kenati Technologies. Sanmitra served as VP engineering and head of IDC, responsible for the integration of 2Wire and Kenati, and the expansion of 2Wire IDC from 70 to 350+ team supporting all 2Wire product lines.
Chief Commercial Officer
Rich is responsible for implementing, executing and delivering Bruviti's external objectives, including global business development of customer, partner and other external relationships. He was the VP business development at Kenati Technologies, and also served in senior executive roles at NRG Energy, Smart Energy Instruments and Sun Microsystems.
Tom is focused on developing partnership and solution strategies that will see the delivery and integration of Bruviti predictive analytics and AI technologies. Tom's experience includes business development and product management roles at startups and large organizations that include Ericsson, PeerApp, Zeugma Systems, Redback Network, Nortel, and Bay Networks.
VP Business Development
Brian spearheads customer success initiatives, harnessing Bruviti's unique capabilities in Artificial Intelligence to transform field services do. With over 20 years of experience across early-stage technology start-ups and established corporations, Brian possesses a wealth of knowledge in applying AI technologies to innovative new use cases. Committed to partnering with companies throughout their digital transformation journey, Brian is focused on accelerating performance, efficiency, accountability, and management by leveraging Bruviti's proven predictive analytics and AI technologies.
Brian holds a Bachelor of Science in electrical engineering from Pennsylvania State University, and an MBA from the Anderson Graduate School of Management at UCLA.
Chief Marketing Officer
Paul oversees go-to-market strategy, brand building and lead generation in support of Bruviti's growth objectives. Prior to Bruviti, Paul led global marketing & corporate communications at Natera, supporting company growth of more than 50% annually. Previously, Paul spent more than 12 years at HP, most recently as vice president of global demand generation and marketing operations, responsible for running global centers in the Americas, Europe, Asia. During his time at HP, Paul led the company-wide build out the digital platforms to enable delivery of local go to market capabilities at a global scale.
Paul holds an MBA from Vanderbilt University's Graduate school of Management.
VP Data Science
Ajey is responsible for all activities related to data science and provides technical leadership for developing strategy and building and maintaining predictive models based on AI and machine learning, and digital twin solutions. After his Ph.D., Ajey has worked for more than 20 years in the field of multi physics engineering simulations.
With Bruviti’s Home Repair AI solution, warranty companies can deploy an effective appliance troubleshooting and diagnostics tool that resolves in-bound service requests faster to reduce warranty spend and improve consumer experience. CAMPBELL, Calif. – August 24, 2023: Bruviti, the leader in AI-powered service triage applications, has launched a dedicated solution for home- and extended-warranty providers…Read More
Ms. Cook brings global experience in leading lifecycle product management, end-to-end supply chain expertise, and driving digitization and transformational change CAMPBELL, Calif. — March 16, 2023: Bruviti, the leader in AI-powered predictive service applications, has appointed Melanie K. Cook, the former chief operating officer of GE Appliances, to the company’s board of advisors. Ms. Cook retired as COO…Read More
Funding from the world’s top distributor and value-add service provider of parts and equipment for home appliances, HVAC, plumbing, pool supplies, and commercial kitchens, validates Bruviti’s strategy for expanding the presence of AI-powered triage in the service and support sector CAMPBELL, Calif. — November 15, 2022: Bruviti, the leader in AI-powered predictive service applications, has raised a…Read More
The Marcone Group and Bruviti Partnership Creates Leading Edge Advanced Triage Solutions for the Home Segment￼
The Marcone Group, the largest authorized appliance parts distributor in the world, is pleased to announce a partnership with Bruviti, the leading provider of AI-driven predictive and triage service technology. St. Louis, MO – October 13, 2022: Marcone has been operating for nearly 90 years and has a track record of delivering exceptional service and…Read More
Field Service Hilton Head
Born in 2003, Field Service is where cross-industry service, support, and customer success leaders come together to build world-class service and support operations. We hear from our customers, year after year, from the best firms in the world, that we remain the #1 community for service, support and customer success leaders. Why? Because no one else around has the blockbuster speakers...
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When: October 8-11, 2023
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Where: Palmer House Hilton, Chicago, IL