About Us

At Bruviti, we are singularly focused on helping businesses deliver better customer support through automated problem triage. We develop intelligent AI algorithms for support and service teams of OEMs, warranty providers, servicers, and parts distributors across numerous industries. Our customers benefit from faster call resolution, fewer truck rolls, optimized inventory management, and by offering an efficient omnichannel customer experience.

Bruviti makes sense of any OEM’s product and service data, instantly transforming it into service insights and process automation. We have pioneered an approach that solves a wide array of service problems using big-data analytics and machine-learning techniques. This technology is at the heart of our product offering: an AI-powered intelligent triage center for fault prediction, part prediction, case-based reasoning, and expert guidance.

Bruviti's Triage Center integrates and plays well with industry-leading CRM systems, data lakes, and other enterprise systems. The best part: we can get our customers up and running in just a few days, so that they can deliver better customer service from Day One.

Our leadership team is a group of Silicon Valley experts with vast experience with both startups and Fortune 100 companies for 25+ years. The founding team has successfully built companies from inception to successful exit, and has experience in software development in networking, IoT, big-data analytics, machine learning, and artificial intelligence. This team has successfully deployed solutions with Fortune 100 companies around the world.

Our mission is to be the premier AI-powered triage suite for OEMs, warranty providers and servicers of field serviceable equipment worldwide.

Management Team

Andy Chinmulgund

Chief Executive Officer

Andy has extensive technical, product management and business development experience in building applications and technologies ranging from AI/ML, IoT, enterprise cloud and embedded software technologies. Previously Andy co-founded his first successful venture, Kenati Technologies, a home networking software company.

Sanmitra Pandharpur

Chief Technology Officer

Sanmitra is responsible for the overall engineering strategy, execution and development at Bruviti. Previously, Sanmitra co-founded and was the VP engineering of Kenati Technologies. Sanmitra served as VP engineering and head of IDC, responsible for the integration of 2Wire and Kenati, and the expansion of 2Wire IDC from 70 to 350+ team supporting all 2Wire product lines.

Rich Larsen

Chief Commercial Officer

Rich is responsible for implementing, executing and delivering Bruviti’s external objectives, including global business development of customer, partner and other external relationships. He was the VP business development at Kenati Technologies, and also served in senior executive roles at NRG Energy, Smart Energy Instruments and Sun Microsystems.

Tom Meehan

VP Strategy

Tom is focused on developing partnership and solution strategies that will see the delivery and integration of Bruviti predictive analytics and AI technologies. Tom’s experience includes business development and product management roles at startups and large organizations that include Ericsson, PeerApp, Zeugma Systems, Redback Network, Nortel, and Bay Networks.

Ajey Walavalkar

VP Data Science

Ajey is responsible for all activities related to data science and provides technical leadership for developing strategy and building and maintaining predictive models based on AI and machine learning, and digital twin solutions. After his Ph.D., Ajey has worked for more than 20 years in the field of multi physics engineering simulations.

Sanjay Ravindra

VP Solutions & Services

Sanjay manages Bruviti’s crew of engineers, QA, and services professionals. For more than 20 years Sanjay has worked in the realm of access routers, residential gateways, and wireless systems. Previously, Sanjay was director of implementation for worldwide application software & services at Pace.

Stay updated with the latest news and industry events

Events

The NAFEM Show 23

NAFEM attracts qualified foodservice equipment and supplies buyers and is a powerful marketing opportunity for our exhibitors. With a wide array of products for food preparation, cooking, storage and table service on display, the show is a one-stop-shop for commercial foodservice E&S purchasing decision-makers.

When: February 1-3, 2023
Where: Orange County Convention Center, Orlando, FL

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World Ag Expo 2023

The International Agri-Center® is led by an all-volunteer board of directors; has a full-time staff and more than 1,200 volunteers who dedicate their time to World Ag Expo®, the California Antique Equipment Show™, and other International Agri-Center® programs.

When: February 14-16, 2023
Where: International Agri-Center®, Tulare, CA

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CFESA Regional Meeting

CFESA is the trade association for professional service and parts distributors. Our members stock Original Equipment Manufacturer (OEM) parts – the best for any equipment – with access to an online inventory of millions of parts. Our CFESA Certified Technicians have a higher first time fix rate and ensure our service mark for excellence.

When: February 17, 2023
Where: Texas Restaurant Improvement, Cypress, TX

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Press Releases

Bruviti Raises $5M Series A Investment from the Marcone Group

November 15, 2022

Funding from the world’s top distributor and value-add service provider of parts and equipment for home appliances, HVAC, plumbing, pool supplies, and commercial kitchens, validates Bruviti’s strategy for expanding the presence of AI-powered triage in the service and support sector CAMPBELL, Calif. — November 15, 2022: Bruviti, the leader in AI-powered predictive service applications, has raised a…

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The Marcone Group and Bruviti Partnership Creates Leading Edge Advanced Triage Solutions for the Home Segment

October 13, 2022

The Marcone Group, the largest authorized appliance parts distributor in the world, is pleased to announce a partnership with Bruviti, the leading provider of AI-driven predictive and triage service technology. St. Louis, MO – October 13, 2022: Marcone has been operating for nearly 90 years and has a track record of delivering exceptional service and…

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Bruviti Triage Center Helps Organizations Quickly Build AI Capabilities for Service Teams

December 2, 2021

Bruviti Triage Center provides a no-code AI tool for OEMs, independent service providers, and warranty providers to enhance their self-help, contact center, and technical support capabilities using artificial intelligence CAMPBELL, Calif. — December 2, 2021, 2021: Bruviti, the leader in AI-driven predictive service applications, has launched Bruviti Triage Center, a no-code web application that enables manufacturers, independent servicers, and…

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Bruviti Partners with National Service Alliance to Provide Advanced Triage Solutions for Home Appliance Market

August 19, 2021

Home- and extended-warranty providers will benefit from the combination of NSA’s deep appliance-repair expertise and Bruviti’s AI-powered diagnostics and problem-resolution capabilities SALT LAKE CITY, Utah and CAMPBELL, Calif. —August 19, 2021: Bruviti, a provider of AI-driven predictive service applications, has signed a technology and distribution agreement with National Service Alliance (NSA), a provider of warranty-management and triage solutions for the aftermarket support…

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Bruviti in the News

Bruviti blog

How to put your machine data to work

February 4, 2019

Businesses are amassing terabytes of IoT data from their appliances and machines. CSRs cannot find the data they need. What’s the…

Field Service Connect : show me the ROI

December 20, 2018

Last month, we attended Field Service Connect in Austin, TX. This is an invitation-only exclusive event for senior executives that addresses…