About Us
At Bruviti, we are singularly focused on helping businesses deliver better customer support through automated problem triage. We develop intelligent AI algorithms for support and service teams of OEMs, warranty providers, servicers, and parts distributors across numerous industries. Our customers benefit from faster call resolution, fewer truck rolls, optimized inventory management, and by offering an efficient omnichannel customer experience.
Bruviti makes sense of any OEM’s product and service data, instantly transforming it into service insights and process automation. We have pioneered an approach that solves a wide array of service problems using big-data analytics and machine-learning techniques. This technology is at the heart of our product offering: an AI-powered intelligent triage center for fault prediction, part prediction, case-based reasoning, and expert guidance.
Bruviti's Triage Center integrates and plays well with industry-leading CRM systems, data lakes, and other enterprise systems. The best part: we can get our customers up and running in just a few days, so that they can deliver better customer service from Day One.
Our leadership team is a group of Silicon Valley experts with vast experience with both startups and Fortune 100 companies for 25+ years. The founding team has successfully built companies from inception to successful exit, and has experience in software development in networking, IoT, big-data analytics, machine learning, and artificial intelligence. This team has successfully deployed solutions with Fortune 100 companies around the world.
Our mission is to be the premier AI-powered triage suite for OEMs, warranty providers and servicers of field serviceable equipment worldwide.
Management Team
Andy Chinmulgund
Chief Executive Officer
Andy has extensive technical, product management and business development experience in building applications and technologies ranging from AI/ML, IoT, enterprise cloud and embedded software technologies. Previously Andy co-founded his first successful venture, Kenati Technologies, a home networking software company.
Sanmitra Pandharpur
Chief Technology Officer
Sanmitra is responsible for the overall engineering strategy, execution and development at Bruviti. Previously, Sanmitra co-founded and was the VP engineering of Kenati Technologies. Sanmitra served as VP engineering and head of IDC, responsible for the integration of 2Wire and Kenati, and the expansion of 2Wire IDC from 70 to 350+ team supporting all 2Wire product lines.
Rich Larsen
Chief Commercial Officer
Rich is responsible for implementing, executing and delivering Bruviti’s external objectives, including global business development of customer, partner and other external relationships. He was the VP business development at Kenati Technologies, and also served in senior executive roles at NRG Energy, Smart Energy Instruments and Sun Microsystems.
Tom Meehan
VP Strategy
Tom is focused on developing partnership and solution strategies that will see the delivery and integration of Bruviti predictive analytics and AI technologies. Tom’s experience includes business development and product management roles at startups and large organizations that include Ericsson, PeerApp, Zeugma Systems, Redback Network, Nortel, and Bay Networks.
Ajey Walavalkar
VP Data Science
Ajey is responsible for all activities related to data science and provides technical leadership for developing strategy and building and maintaining predictive models based on AI and machine learning, and digital twin solutions. After his Ph.D., Ajey has worked for more than 20 years in the field of multi physics engineering simulations.
Sanjay Ravindra
VP Solutions & Services
Sanjay manages Bruviti’s crew of engineers, QA, and services professionals. For more than 20 years Sanjay has worked in the realm of access routers, residential gateways, and wireless systems. Previously, Sanjay was director of implementation for worldwide application software & services at Pace.
Events
Press Releases
Bruviti’s New SmartService Pack Reduces Service Costs for Home and Extended Warranty Companies
Latest AI-powered predictive service application is optimized for the needs of extended warranty companies, home warranty companies and their service contractor networks looking to improve the service experience for the consumer while reducing service costs CAMPBELL, Calif. —November 17, 2020— Bruviti, a provider of AI-driven predictive analytics applications for manufacturers of appliances and commercial equipment, announced the availability…
Read MoreAHAM Honors Bruviti CEO Andy Chinmulgund for Service to Appliance Industry
This award means a lot to all of us at Bruviti. We have dedicated our company to helping AHAM members improve their customer-service offerings across their contact centers and service departments. We joined AHAM with the vision of bringing connectivity and predictive service capabilities to this important industry. Since then, we have contributed to the Supplier Division, helped…
Read MoreBruviti’s new AI-driven core and applications suite transforms service & support operations
Bruviti Predictive Suite equips OEMs with powerful applications that leverage artificial intelligence to transform support, service and IoT machine data into valuable operational insights that reduce MTTD and MTTR service costs, and enable in-field equipment to predict which parts will fail CAMPBELL, Calif—October 30, 2018—Bruviti, a provider of AI-driven IoT applications for predictive analytics of…
Read MoreAHAM announces new volunteer leaders
Taylor of LG Electronics Succeeds Cook of GE Appliances as Chair of AHAM Board of Directors; New Officers and Members of Board Named WASHINGTON, D.C. (April 27, 2018)- The Association of Home Appliance Manufacturers (AHAM) announced the election of John Taylor, of LG Electronics USA, as Chairman of its Board of Directors, as well…
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Bruviti in the News
How AI can improve support and boost uptime of foodservice equipment
Having their kitchen equipment up and running is critical for restaurants to maintain their operations and ensure business continuity. By Andy…
For commercial food service operators, AI improves service
As diners return to restaurants that are struggling to attract staff, foodservice equipment reliability is key. By Andy Chinmulgund Restaurants are…
Customers want easy problem resolution, so make your self-help channels smarter
When your website has a knowledgeable and efficient technical support feature, powered by AI, you can deliver rich, detailed self-help that…
To build your AI-assisted service team, just add knowledge
Fast access to technical know-how is what makes a good technical support great. To that end, every service and support organization…
Does your service AI assimilate and transfer know-how?
Organizations that make a commitment to documenting the valuable knowledge of their subject-matter experts can more quickly and effectively onboard, train,…
Announcing the Bruviti SmartService Pack for Home Appliances
New turnkey solution provides advanced appliance fault diagnostics for extended warranty companies, home warranty companies, and their service contractor networks. By…