Bruviti AI transforms service operations.
Our expert applications are used by some of the world's top service organizations to equip CSRs and field technicians with better, faster diagnostic tools.
With Bruviti, customer downtime is minimized and parts operations are optimized.
If you're looking to apply the power of AI to your equipment service, Bruviti offers the fastest way to achieve your goals.
Bruviti Customer Assist
A powerful, interactive front-line support tool that helps customers troubleshoot technical issues without agent intervention.
Bruviti Agent Assist
A comprehensive triage dashboard that supports agents through intelligent search, customizable widgets, parts prediction, and intelligent decision trees.
Bruviti Tech Assist
Equips frontline technicians with an AI-powered diagnostic tool and accurate parts provisioning that improves fix rates on the first visit.
Bruviti Parts Prediction
Determines which parts will be needed to fix a job right in the first visit. A key benefit is a reduction in truck rolls.
Bruviti Smart Insights
Custom business-intelligence dashboards provide management with visibility into KPIs and insights into how overall efficiency can be improved.
BRUVITI REDUCES COSTS AND BOOSTS CUSTOMER SATISFACTION
First-call issue resolution
Agents resolve more issues, faster
Inbound call deflection
Customers use self-service to resolve issues
Onsite service calls
Issues are resolved without a costly truck roll
Overall increase in customer satisfaction metrics