Put the power of equipment service AI to work for you in the field
Tech Assist is a specialized AI assistant for field techs. Boost productivity, accelerate onboarding and increase first time fixes
AI powered diagnostics and prediction
Efficiently analyze symptoms, provide potential causes, and guide technicians through targeted troubleshooting steps to swiftly identify the root cause of issues.
Step-by-step guidance with visual support
Deliver detailed triage paths with relevant content snippets, including text, diagrams, or videos, enabling technicians to quickly test and resolve diagnosed issues with visual aids.
Real-time parts prediction and ordering
Instantly identify correct part numbers, check availability, and enable automated ordering, ensuring accurate cost prediction and streamlined authorization.
Collaboration and remote support
Utilize voice-controlled AI service chat assistant to answer questions and seamlessly connect with remote experts for visual guidance during troubleshooting or complex repairs.
Continuous learning and knowledge base updates
Capture history, resolutions, and repair techniques from each service interaction, enriching the service knowledge base accessible to all.
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