How to optimize service triage and parts prediction

Time : April 14, 2022 | 11:00 AM (PST)


So, you’ve completed development and training of the AI applications for your contact center. Congratulations!

What’s next? Well, now you’ll need to continually refine and optimize your service applications to improve their on-the-job accuracy and effectiveness.

In this webinar, we’ll look at two applications that are crucial to a service team’s overall performance: service triage and parts prediction. We’ll examine how the Bruviti Triage Center gives service teams and product experts powerful, under-the-hood access so they can optimize each application for a specific product.

Topics we’ll cover:

1. A review of how the system imports product-specific documentation and service records to dynamically create decision trees and AI models.
2. The use of Bruviti Studio to edit and maintain these trees.
3. How subject-matter experts can add their know-how and knowledge to further enhance the system’s capabilities.
4. A look at how the resulting system is able to handle new in-bound technical problems and accurately predict which parts will be needed to rectify them

You’ll leave the webinar with a plan for how to integrate this methodology into your service center, and you’ll be better armed to reduce costs and boost customer satisfaction.

We look forward to seeing you at our first 2022 webinar!

    Meet our Presenters

    Andy Chinmulgund

    Chief Executive Officer

    Andy has extensive technical, product management and business development experience in building applications and technologies ranging from AI/ML, IoT, enterprise cloud and embedded software technologies. Previously Andy co-founded his first successful venture, Kenati Technologies, a home networking software company.

    Tom Meehan

    VP Strategy

    Tom oversees partnership and solution strategies that ensure the delivery and integration of Bruviti predictive analytics and AI technologies. Tom’s experience includes business development and product management roles at startups and large organizations such as Ericsson, PeerApp, Zeugma Systems, Redback Networks, Nortel, and Bay Networks.