High claim volumes and NFF returns drain warranty reserves while your team drowns in manual verification.
Automated warranty workflows eliminate manual entitlement lookups, auto-generate RMAs from failure telemetry, and flag fraudulent claims—reducing processing time from hours to minutes while cutting NFF returns by up to 40%.
You toggle between warranty databases, serial number lookups, and purchase order systems just to confirm coverage. By the time you verify entitlement, the customer has already escalated.
Creating RMAs means copying serial numbers, failure descriptions, and shipping addresses across multiple screens. A simple typo delays the entire return process and frustrates customers.
Customer reports a failed drive or memory module, but testing shows no defect. These NFF returns waste processing capacity, shipping costs, and warranty reserves while giving you no clear rejection criteria upfront.
Bruviti transforms warranty claims from a multi-step manual process into a zero-touch workflow. When a customer submits a claim, the platform instantly verifies entitlement by cross-referencing serial numbers against warranty records, purchase history, and contract terms. If valid, it auto-generates an RMA with pre-filled shipping labels and return instructions. If telemetry data exists, the system analyzes failure signatures to flag likely NFF cases before you authorize the return.
For operators managing hundreds of claims daily, this means no more screen-hopping between warranty databases and order management systems. You review pre-validated claims in a single interface, approve or reject with one click, and move on. The platform handles the administration—logging case notes, updating status fields, and notifying customers—so you focus on edge cases that need human judgment, not data entry.
Automatically classify and code warranty claims for servers, storage, and power systems—reducing manual categorization errors and accelerating reserve accounting.
AI analyzes microscopic images of returned components to validate defects, classify failure modes, and justify warranty claims with objective evidence.
Data center infrastructure OEMs handle warranty claims at massive scale—thousands of drive failures, memory module replacements, and power supply RMAs every quarter. Each claim impacts customer SLAs and your warranty reserve. Automated workflows pull telemetry directly from BMC logs, IPMI alerts, and SMART data to validate failure signatures before authorizing returns. For a failed SSD, the system checks write endurance metrics, error correction events, and thermal history to confirm genuine wear-out versus customer misuse.
The platform also distinguishes between component-level failures and systemic issues. If five identical drives fail within the same rack, it flags a potential thermal or power anomaly—prompting root cause investigation rather than processing five separate RMAs. This saves refurbishment costs and prevents recurring claims from the same installation.
The system cross-references submitted serial numbers against warranty records, purchase orders, and contract databases in real time. It validates coverage dates, service tiers, and any special terms like extended warranties or bulk agreements. If telemetry is available, it also checks whether the failure signature matches covered defects versus customer-induced damage.
Yes. Bruviti connects via API to warranty databases, ERP systems, and CRM platforms. It pulls entitlement data, pushes RMA records, and syncs claim status updates automatically. This eliminates dual data entry and keeps your existing systems as the source of truth while adding intelligent automation on top.
The platform ingests BMC logs, IPMI sensor data, SMART drive metrics, system event logs, and thermal telemetry. It analyzes failure patterns—like gradual drive degradation versus sudden power loss—to determine whether the claimed defect matches observed behavior. This helps you reject NFF claims before authorizing returns.
Manual RMA creation typically takes 8-10 minutes per claim due to data entry across multiple systems. Automated generation reduces this to under 30 seconds—the system pre-fills all fields, generates shipping labels, and notifies the customer automatically. For teams processing hundreds of RMAs monthly, this eliminates hours of repetitive work.
Yes. The platform flags suspicious patterns like serial number mismatches, expired warranty dates, or repeated claims from the same customer site. It also compares reported failure modes against actual telemetry—for example, if a customer claims a drive failed due to defect but SMART data shows physical damage or unauthorized firmware modification.
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See how Bruviti eliminates manual claims processing and cuts NFF returns.
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