Build your Customer Service Triage
Better and Faster
OEMS are becoming more and more data-driven and are looking for ways to fast-track the usage of AI/ML for Customer Service Triage. Today they are continuously challenged with - aging work force, employee churn, parts and labor shortages and expensive truck rolls. To overcome these problems OEMs need to accelerate the adoption of Service Intelligence. Here is how it can be achieved.
Data is auto ingested from a variety of sources, such as Product manuals, Tech forums, FAQs, Troubleshooting guides and Customer feedback, then interpreted to dynamically create triage decision flows.
Dynamically create decision flows
The ultimate plug and play tool for service SMEs
A "No-code" Studio gives you flexibility to add/edit decision flows. Change the complexity and content of information depending on the user persona with simple point-and-click interface.
Once ready deploy them with any of the Assist products.
User specific applications
Bruviti’s market-leading AI-powered applications
A powerful, interactive front-line support tool that helps customers troubleshoot technical issues without agent intervention.
A comprehensive triage dashboard that provides agents with intelligent search, various informational widgets, parts prediction and intelligent decision trees.
Gives frontline technicians an AI-powered diagnostic tool and correct parts provisioning to improve fix rates on the first visit.
Add additional data
Appliance service data such as Call logs, Service logs, Parts BoM and Warranty claims data are further ingested into the system to gain operational insights. Bruviti’s AI engine streamlines all of the heavy lifting involved to make this data actionable for prediction model.
Predict with accuracy and speed
Using Bruviti’s highly advanced Prediction engine
To ensure accurate parts and warranty predictions for OEMs, Bruviti’s prediction engine factors in current and historical appliance faults and parts failures, precise model types by serial and model numbers, service histories, and parts used.
Monitor your Triage center performance
Bruviti's Smart Insights and business intelligence dashboards provide OEM management teams essential visibility into how each Bruviti tool is contributing to overall efficiency and bottom-line performance.