Build your Customer Service Triage
Better and Faster
OEMS are becoming more and more data-driven and are looking for ways to fast-track the usage of AI/ML for Customer Service Triage. Today they are continuously challenged with - aging work force, employee churn, parts and labor shortages and expensive truck rolls. To overcome these problems OEMs need to accelerate the adoption of Service Intelligence. Here is how it can be achieved.
GETTING STARTED
Data Ingestion
Data is auto ingested from a variety of sources, such as Product manuals, Tech forums, FAQs, Troubleshooting guides and Customer feedback, then interpreted to dynamically create triage decision flows.
BRUVITI STUDIO
Dynamically create decision flows
The ultimate plug and play tool for service SMEs
A "No-code" Studio gives you flexibility to add/edit decision flows. Change the complexity and content of information depending on the user persona with simple point-and-click interface.
Once ready deploy them with any of the Assist products.
ASSIST PRODUCTS
User specific applications
Bruviti’s market-leading AI-powered applications
Customer Assist
A powerful, interactive front-line support tool that helps customers troubleshoot technical issues without agent intervention.
Agent Assist
A comprehensive triage dashboard that provides agents with intelligent search, various informational widgets, parts prediction and intelligent decision trees.
Tech Assist
Gives frontline technicians an AI-powered diagnostic tool and correct parts provisioning to improve fix rates on the first visit.
ADD MORE
Add additional data
Appliance service data such as Call logs, Service logs, Parts BoM and Warranty claims data are further ingested into the system to gain operational insights. Bruviti’s AI engine streamlines all of the heavy lifting involved to make this data actionable for prediction model.
PREDICTION
Predict with accuracy and speed
Using Bruviti’s highly advanced Prediction engine
To ensure accurate parts and warranty predictions for OEMs, Bruviti’s prediction engine factors in current and historical appliance faults and parts failures, precise model types by serial and model numbers, service histories, and parts used.
SMART INSIGHTS
Monitor your Triage center performance
Bruviti's Smart Insights and business intelligence dashboards provide OEM management teams essential visibility into how each Bruviti tool is contributing to overall efficiency and bottom-line performance.
