Stay updated with the latest News and Industry Events

Upcoming Industry Events

AHR Expo

The AHR Expo is the world’s largest HVACR event, attracting the most comprehensive gathering of industry professionals from around the globe each year. The Show provides a unique forum where manufacturers of all sizes and specialties, whether a major industry brand or innovative start-up, can come together to share ideas and showcase the future of HVACR technology under one roof. More

When : January 14th-16th, 2019
Where : Georgia World Congress Center, Atlanta, GA 

Customer Contact Week

Customer Contact Week is the world’s largest customer contact event series. Learn more about the CCW event that 550+ executives are attending in Nashville. More

When : January 15th - 18th, 2019
Where : JW Mariott, Nashville, TN

NAFEM Show

Welcome to a show that reveals the inner workings of foodservice success. Browse exciting products from 500+ of the world’s leading equipment and supplies manufacturers. Meet and learn from leaders across all foodservice segments. And see the trends that are just around the corner. One thing’s for sure: awe-inspiring innovations and light-bulb moments await. More

When : February 7th - 9th, 2019
Where : Orange County Convention Center, Florida

Expo Food Processing

With more than 280 exhibitors and 2600 attendees, Food Processing Expo is the largest trade show in California devoted exclusively to food processing. The Expo brings the industry together by offering a trade show floor with exhibits featuring machinery, equipment, supplies, services and other vendors with innovative industry products. The Expo also features informative, topical educational sessions, dynamic speakers and networking events, offering something for everyone in the food processing industry. More

When : February 12th - 13th, 2019
Where : Sacremento Convention Center , CA

Bruviti in the News

Nov 2, 2018 - What happens when your flashy new IoT-enabled device needs field services?

Oct 31, 2018 - Bruviti’s Predictive Suite and IoT Core are designed for manufacturers of home appliances, commercial equipment, and industrial equipment.

Press Releases

Bruviti’s New SmartService Pack Reduces Service Costs for Home and Extended Warranty Companies

November 17, 2020

Latest AI-powered predictive service application is optimized for the needs of extended warranty companies, home warranty companies and their service contractor networks looking to improve the service experience for the consumer while reducing service costs CAMPBELL, Calif. —November 17, 2020— Bruviti, a provider of AI-driven predictive analytics applications for manufacturers of appliances and commercial equipment, announced the availability…

CES 2019: predictive service and customer-led design take center stage

January 16, 2019

Appliance OEMs are applying data science to increase customer lifetime value. This year, customer service emerges as a key differentiator Aside from the glitz, skits and tricks that are Las Vegas, the Bruviti team attending CES last week observed how important this show has become for appliance manufacturers. In addition to the broad range of…

Field Service Connect : show me the ROI

December 20, 2018

Last month, we attended Field Service Connect in Austin, TX. This is an invitation-only exclusive event for senior executives that addresses some of the hottest topics around IoT, data analytics, and the future state of service. The conference delegates that we met were director- and VP-level decision makers who attended to monitor the state of…

AHAM 2017 meeting observations

May 8, 2017

K2 was a Silver Sponsor at the 2017 AHAM (Association of Home Appliance Manufacturers) annual meeting, April 30 – May 2 in Washington D.C. AHAM is celebrating its 50th year as a trade organization, representing an industry that has grown to $33B in value.It was particularly interesting to note that many manufacturers are studying how…

How AI can improve support and boost uptime of foodservice equipment

January 24, 2023

Having their kitchen equipment up and running is critical for restaurants to maintain their operations and ensure business continuity. By Andy Chinmulgund And while it’s true that AI technology can be employed to increase equipment uptime, foodservice equipment manufacturers, servicers and restaurants are often hesitant to adopt AI to support service of kitchen equipment. There…

Bruviti Raises $5M Series A Investment from the Marcone Group

November 15, 2022

Funding from the world’s top distributor and value-add service provider of parts and equipment for home appliances, HVAC, plumbing, pool supplies, and commercial kitchens, validates Bruviti’s strategy for expanding the presence of AI-powered triage in the service and support sector CAMPBELL, Calif. — November 15, 2022: Bruviti, the leader in AI-powered predictive service applications, has raised a…

The Marcone Group and Bruviti Partnership Creates Leading Edge Advanced Triage Solutions for the Home Segment

October 13, 2022

The Marcone Group, the largest authorized appliance parts distributor in the world, is pleased to announce a partnership with Bruviti, the leading provider of AI-driven predictive and triage service technology. St. Louis, MO – October 13, 2022: Marcone has been operating for nearly 90 years and has a track record of delivering exceptional service and…

For commercial food service operators, AI improves service

May 20, 2022

As diners return to restaurants that are struggling to attract staff, foodservice equipment reliability is key. By Andy Chinmulgund Restaurants are bouncing back from two years of shuttered dining rooms, capacity limits, and relying on takeout and delivery business. But it’s not been easy—many of them are now wrestling with staff shortages and scrambled supply…

Customers want easy problem resolution, so make your self-help channels smarter

February 28, 2022

When your website has a knowledgeable and efficient technical support feature, powered by AI, you can deliver rich, detailed self-help that can solve complex problems, deflect low-level support calls, and boost customer satisfaction By Andy Chinmulgund If you’ve been on hold for technical support in the last couple of years, you were probably repeatedly reminded…

To build your AI-assisted service team, just add knowledge

December 9, 2021

Fast access to technical know-how is what makes a good technical support great. To that end, every service and support organization has accumulated a massive amount of technical knowledge. As they strive to improve efficiency, reduce call times, and minimize truck rolls, many service organizations are looking for ways to automate access to that knowledge…