Upcoming Industry Events
Bruviti in the News
Nov 2, 2018 - What happens when your flashy new IoT-enabled device needs field services?
Oct 31, 2018 - Bruviti’s Predictive Suite and IoT Core are designed for manufacturers of home appliances, commercial equipment, and industrial equipment.
Press Releases
Bruviti Appoints Former GE Appliances COO Melanie Cook to Board of Advisors
Ms. Cook brings global experience in leading lifecycle product management, end-to-end supply chain expertise, and driving digitization and transformational change CAMPBELL, Calif. — March 16, 2023: Bruviti, the leader in AI-powered predictive service applications, has appointed Melanie K. Cook, the former chief operating officer of GE Appliances, to the company’s board of advisors. Ms. Cook retired as COO…
Bruviti’s New SmartService Pack Reduces Service Costs for Home and Extended Warranty Companies
Latest AI-powered predictive service application is optimized for the needs of extended warranty companies, home warranty companies and their service contractor networks looking to improve the service experience for the consumer while reducing service costs CAMPBELL, Calif. —November 17, 2020— Bruviti, a provider of AI-driven predictive analytics applications for manufacturers of appliances and commercial equipment, announced the availability…
CES 2019: predictive service and customer-led design take center stage
Appliance OEMs are applying data science to increase customer lifetime value. This year, customer service emerges as a key differentiator Aside from the glitz, skits and tricks that are Las Vegas, the Bruviti team attending CES last week observed how important this show has become for appliance manufacturers. In addition to the broad range of…
Field Service Connect : show me the ROI
Last month, we attended Field Service Connect in Austin, TX. This is an invitation-only exclusive event for senior executives that addresses some of the hottest topics around IoT, data analytics, and the future state of service. The conference delegates that we met were director- and VP-level decision makers who attended to monitor the state of…
AHAM 2017 meeting observations
K2 was a Silver Sponsor at the 2017 AHAM (Association of Home Appliance Manufacturers) annual meeting, April 30 – May 2 in Washington D.C. AHAM is celebrating its 50th year as a trade organization, representing an industry that has grown to $33B in value.It was particularly interesting to note that many manufacturers are studying how…
How warranty companies can reduce their service costs
A home or extended warranty is a renewable home service plan that offers discounted repair and replacement services for applicable household appliances and systems. By covering household appliances like refrigerators, dishwashers, washing machines and dryers, these warranties ensure a homeowner can affordably repair, maintain and potentially replace them without any additional out-of-pocket expense. However, the…
Service solutions for medical devices
Definitely not “set it and forget it” The multibillion-dollar US medical device industry is the largest in the world and is tightly regulated — for good reason. Equipment sold in this sector is categorized by its application: life-support equipment, imaging equipment, surgical equipment, electromedical equipment, dental equipment, and endoscopes. Among this family of equipment, life-support…
How AI can improve support and boost uptime of foodservice equipment
Having their kitchen equipment up and running is critical for restaurants to maintain their operations and ensure business continuity. By Andy Chinmulgund And while it’s true that AI technology can be employed to increase equipment uptime, foodservice equipment manufacturers, servicers and restaurants are often hesitant to adopt AI to support service of kitchen equipment. There…
Bruviti Raises $5M Series A Investment from the Marcone Group
Funding from the world’s top distributor and value-add service provider of parts and equipment for home appliances, HVAC, plumbing, pool supplies, and commercial kitchens, validates Bruviti’s strategy for expanding the presence of AI-powered triage in the service and support sector CAMPBELL, Calif. — November 15, 2022: Bruviti, the leader in AI-powered predictive service applications, has raised a…
The Marcone Group and Bruviti Partnership Creates Leading Edge Advanced Triage Solutions for the Home Segment
The Marcone Group, the largest authorized appliance parts distributor in the world, is pleased to announce a partnership with Bruviti, the leading provider of AI-driven predictive and triage service technology. St. Louis, MO – October 13, 2022: Marcone has been operating for nearly 90 years and has a track record of delivering exceptional service and…