Home and extended warranty companies that offer policies to repair problems with home appliances are looking for ways to reduce contact center and service contractor expenses. Bruviti enables these companies to offer effective self-service solutions to deflect calls from the contact center, and to equip contact center agents with better diagnostic and problem-resolution capabilities.
By working with Bruviti, warranty companies can reduce onsite visits that require an expensive truck roll. Another benefit is better transparency with their servicer providers through improved triage instructions and parts recommendations to field technicians, as well as accurate validation of parts utilization. Bruviti assists home and extended warranty companies with an offering to quickly diagnose and fix home appliances while reducing costs.