Manufacturers of home appliances know all too well that today's customers expect fast, reliable, and efficient service. Customer expectations are extremely high, and no manufacturer can afford to waste a customer's time with flawed diagnostics and onsite service calls that don't resolve a problem quickly.
Customer loyalty is earned by ensuring excellent customer experience (CX) from purchase through delivery, installation, maintenance, and service. With customers increasingly buying online, there's even more emphasis on service teams making the right impression with customers and exceeding their expectations. Get it right, and you have a customer for life - and potentially a brand ambassador. At the same time, cost-containment and revenues are critical for any service group.
Bruviti's smart service technology equips home appliance service teams to succeed on the front line by boosting customer satisfaction, maximizing first-time fix rate, and reducing factory service costs for a product throughout its lifetime.