Home appliances

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Manufacturers of home appliances know all too well that today's customers expect fast, reliable, and efficient service. Customer expectations are extremely high, and no manufacturer can afford to waste a customer's time with flawed diagnostics and onsite service calls that don't resolve a problem quickly.

Customer loyalty is earned by ensuring excellent customer experience (CX) from purchase through delivery, installation, maintenance, and service. With customers increasingly buying online, there's even more emphasis on service teams making the right impression with customers and exceeding their expectations. Get it right, and you have a customer for life - and potentially a brand ambassador. At the same time, cost-containment and revenues are critical for any service group.

Bruviti's smart service technology equips home appliance service teams to succeed on the front line by boosting customer satisfaction, maximizing first-time fix rate, and reducing factory service costs for a product throughout its lifetime.

Bruviti Agent Assist

An AI-powered problem diagnosis and resolution tool for customer-care representatives at the home appliance contact center. Bruviti Agent Assist unifies your data -equipment and customer information, parts inventory, and technical data from multiple sources - onto a single platform. This includes a chatbot that allows the agent to triage the issue with the customer in real time. If the issue cannot be fully resolved by the agent, a dispatch can be initiated, with relevant ticket information obtained during the call center triage sent to the field service technician.

Bruviti Customer Assist

Applies Bruviti's market-leading AI-powered knowledge to deliver a powerful, interactive front-line support tool that helps customers troubleshoot technical issues without agent intervention. It is equipped with a smart equipment identification feature that guides the product owner to capture the product ID plate to quickly determine the relevant model number and serial number, and provide access to model-specific FAQs, video tutorials, and troubleshooting tips.

Bruviti Tech Assist

Gives frontline home appliance technicians an AI-powered diagnostic tool and correct parts provisioning to improve fix rates on the first visit. When equipped with the latest in AR/VR technology, technicians can consult technical experts at a remote location for complex service issues.

Bruviti Parts Prediction

Bruviti's case-based reasoning and machine-learning applications ensure accurate fault identification that helps field technicians carry the right parts for a successful service call. With information gleaned from service records, home appliance field technicians are always provisioned with the right parts to improve their first-time fix rates.

Want to learn more about how we can help you achieve your service goals? Let's get started!