INTELLIGENT TRIAGE CENTER
Agent Assist
A comprehensive triage dashboard that provides agents with intelligent search, various informational widgets, parts prediction and intelligent decision trees.
Bruviti Studio
A “No-code” application that allows SMEs to build and manage complex decision trees and deploy them for Agent Assist, Customer Assist or Tech Assist.
Smart Insights
Provides management teams visibility into how the Intelligent Triage Center is contributing to overall efficiency and bottom-line performance.
Customer Assist
A powerful, interactive front-line support tool that helps customers troubleshoot technical issues without agent intervention.
Tech Assist
Gives frontline technicians an AI-powered diagnostic tool and correct parts provisioning to improve fix rates on the first visit.
Parts Prediction
Bruviti's prediction engine factors in appliance faults and parts failures that helps technicians carry the right parts for a successful service call.