How service organizations interact with their customers in the field has changed overnight. Everything from packaging, to warehousing and logistics, to shipment and installation is being reworked to minimize safety risks while maintaining efficiency.

To reduce the safety risk for field-based technicians and customers, service centers that manage technical support of field-serviced appliances can upgrade their systems to minimize the need for onsite diagnosis and repair visits.

Bruviti technology enables service organizations to add consumer self-service diagnostic and fix capabilities and also upgrade contact center dashboards with intelligent agent assistance.