At Bruviti, we are singularly focused on helping businesses deliver better customer support through automated problem triage. We develop intelligent AI algorithms for support and service teams of OEMs, warranty providers, servicers, and parts distributors across numerous industries. Our customers benefit from faster call resolution, fewer truck rolls, optimized inventory management, and by offering an efficient omnichannel customer experience.
Bruviti makes sense of any OEM’s product and service data, instantly transforming it into service insights and process automation. We have pioneered an approach that solves a wide array of service problems using big-data analytics and machine-learning techniques. This technology is at the heart of our product offering: an AI-powered intelligent triage center for fault prediction, part prediction, case-based reasoning, and expert guidance.
Bruviti's Triage Center integrates and plays well with industry-leading CRM systems, data lakes, and other enterprise systems. The best part: we can get our customers up and running in just a few days, so that they can deliver better customer service from Day One.
Our leadership team is a group of Silicon Valley experts with vast experience with both startups and Fortune 100 companies for 25+ years. The founding team has successfully built companies from inception to successful exit, and has experience in software development in networking, IoT, big-data analytics, machine learning, and artificial intelligence. This team has successfully deployed solutions with Fortune 100 companies around the world.
Our mission is to be the premier AI-powered triage suite for OEMs, warranty providers and servicers of field serviceable equipment worldwide.
Chief Executive Officer
Andy has extensive technical, product management and business development experience in building applications and technologies ranging from AI/ML, IoT, enterprise cloud and embedded software technologies. Previously Andy co-founded his first successful venture, Kenati Technologies, a home networking software company.
Chief Technology Officer
Sanmitra is responsible for the overall engineering strategy, execution and development at Bruviti. Previously, Sanmitra co-founded and was the VP engineering of Kenati Technologies. Sanmitra served as VP engineering and head of IDC, responsible for the integration of 2Wire and Kenati, and the expansion of 2Wire IDC from 70 to 350+ team supporting all 2Wire product lines.
Chief Commercial Officer
Rich is responsible for implementing, executing and delivering Bruviti’s external objectives, including global business development of customer, partner and other external relationships. He was the VP business development at Kenati Technologies, and also served in senior executive roles at NRG Energy, Smart Energy Instruments and Sun Microsystems.
Tom is focused on developing partnership and solution strategies that will see the delivery and integration of Bruviti predictive analytics and AI technologies. Tom’s experience includes business development and product management roles at startups and large organizations that include Ericsson, PeerApp, Zeugma Systems, Redback Network, Nortel, and Bay Networks.
VP Data Science
Ajey is responsible for all activities related to data science and provides technical leadership for developing strategy and building and maintaining predictive models based on AI and machine learning, and digital twin solutions. After his Ph.D., Ajey has worked for more than 20 years in the field of multi physics engineering simulations.
VP Solutions & Services
Sanjay manages Bruviti’s crew of engineers, QA, and services professionals. For more than 20 years Sanjay has worked in the realm of access routers, residential gateways, and wireless systems. Previously, Sanjay was director of implementation for worldwide application software & services at Pace.
Field Service Medical 2023
Bringing Together the Best in Medical Device Customer Success, Service & Support. Learn hundreds of tactics that will revolutionize your service, support and customer care operation. Field Service Medical is the only interactive, peer-led conference for senior service and support leaders in the medical device industry.
When: February 27-28, 2023
Where: Hilton San Diego Bayfront, CA
Global Warranty Innovations
Join us for the highly acclaimed 2nd Annual Global Warranty & Service Contract Innovations to hear top industry leaders discuss tools and strategies for cross-functional, data-driven new product development, customer service to expand market share and ensure compliance. The all new agenda features riveting case studies and timely panel discussions.
When: April 18-19, 2023
Where: Hyatt Regency Long Beach, California
Field Service Palm Springs
Field Service is proud to have spent 20 years reimagining the future of service along with you and thousands of other industry executives. We hear from our customers, year after year, from the best firms in the world, that we remain the #1 community for service, support and customer success leaders.
When: April 25-27, 2023
Where: JW Marriott Desert Springs, Palm Springs, CA
Bruviti Appoints Former GE Appliances COO Melanie Cook to Board of Advisors
Ms. Cook brings global experience in leading lifecycle product management, end-to-end supply chain expertise, and driving digitization and transformational change CAMPBELL, Calif. — March 16, 2023: Bruviti, the leader in AI-powered predictive service applications, has appointed Melanie K. Cook, the former chief operating officer of GE Appliances, to the company’s board of advisors. Ms. Cook retired as COO…Read More
Bruviti Raises $5M Series A Investment from the Marcone Group
Funding from the world’s top distributor and value-add service provider of parts and equipment for home appliances, HVAC, plumbing, pool supplies, and commercial kitchens, validates Bruviti’s strategy for expanding the presence of AI-powered triage in the service and support sector CAMPBELL, Calif. — November 15, 2022: Bruviti, the leader in AI-powered predictive service applications, has raised a…Read More
The Marcone Group and Bruviti Partnership Creates Leading Edge Advanced Triage Solutions for the Home Segment￼
The Marcone Group, the largest authorized appliance parts distributor in the world, is pleased to announce a partnership with Bruviti, the leading provider of AI-driven predictive and triage service technology. St. Louis, MO – October 13, 2022: Marcone has been operating for nearly 90 years and has a track record of delivering exceptional service and…Read More
Bruviti Triage Center Helps Organizations Quickly Build AI Capabilities for Service Teams
Bruviti Triage Center provides a no-code AI tool for OEMs, independent service providers, and warranty providers to enhance their self-help, contact center, and technical support capabilities using artificial intelligence CAMPBELL, Calif. — December 2, 2021, 2021: Bruviti, the leader in AI-driven predictive service applications, has launched Bruviti Triage Center, a no-code web application that enables manufacturers, independent servicers, and…Read More
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