Posts by Deva
Remote monitoring of IoT devices boosts profitability and customer satisfaction
The implementation of remote monitoring and predictive (and therefore proactive) support can boost both customer satisfaction and bottom-line profitability. For service groups, embedded diagnostics can remotely monitor the health of installed equipment, analyze equipment performance data, understand and predict equipment failure, and trigger preventive spare parts and on-site repair events. But to unlock these benefits,…
Read MoreReduce truck rolls to boost field-service productivity and improve customer experience
Whether you are a manufacturer of home appliances or commercial equipment, your customers expect fast, reliable, and efficient service. These days, customer expectations are extremely high, and no manufacturer can afford to waste a customer’s time with service calls that don’t fix the product. However, this happens a lot. Just look at these tweets from…
Read More