How AI can improve support and boost uptime of foodservice equipment

Having their kitchen equipment up and running is critical for restaurants to maintain their operations and ensure business continuity. By Andy Chinmulgund And while it’s true that AI technology can be employed to increase equipment uptime, foodservice equipment manufacturers, servicers and restaurants are often hesitant to adopt AI to support service of kitchen equipment. There…

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Bruviti Raises $5M Series A Investment from the Marcone Group

Funding from the world’s top distributor and value-add service provider of parts and equipment for home appliances, HVAC, plumbing, pool supplies, and commercial kitchens, validates Bruviti’s strategy for expanding the presence of AI-powered triage in the service and support sector CAMPBELL, Calif. — November 15, 2022: Bruviti, the leader in AI-powered predictive service applications, has raised a…

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For commercial food service operators, AI improves service

As diners return to restaurants that are struggling to attract staff, foodservice equipment reliability is key. By Andy Chinmulgund Restaurants are bouncing back from two years of shuttered dining rooms, capacity limits, and relying on takeout and delivery business. But it’s not been easy—many of them are now wrestling with staff shortages and scrambled supply…

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Customers want easy problem resolution, so make your self-help channels smarter

When your website has a knowledgeable and efficient technical support feature, powered by AI, you can deliver rich, detailed self-help that can solve complex problems, deflect low-level support calls, and boost customer satisfaction By Andy Chinmulgund If you’ve been on hold for technical support in the last couple of years, you were probably repeatedly reminded…

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To build your AI-assisted service team, just add knowledge

Fast access to technical know-how is what makes a good technical support great. To that end, every service and support organization has accumulated a massive amount of technical knowledge. As they strive to improve efficiency, reduce call times, and minimize truck rolls, many service organizations are looking for ways to automate access to that knowledge…

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Bruviti Triage Center Helps Organizations Quickly Build AI Capabilities for Service Teams

Bruviti Triage Center provides a no-code AI tool for OEMs, independent service providers, and warranty providers to enhance their self-help, contact center, and technical support capabilities using artificial intelligence CAMPBELL, Calif. — December 2, 2021, 2021: Bruviti, the leader in AI-driven predictive service applications, has launched Bruviti Triage Center, a no-code web application that enables manufacturers, independent servicers, and…

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Bruviti Partners with National Service Alliance to Provide Advanced Triage Solutions for Home Appliance Market

Home- and extended-warranty providers will benefit from the combination of NSA’s deep appliance-repair expertise and Bruviti’s AI-powered diagnostics and problem-resolution capabilities SALT LAKE CITY, Utah and CAMPBELL, Calif. —August 19, 2021: Bruviti, a provider of AI-driven predictive service applications, has signed a technology and distribution agreement with National Service Alliance (NSA), a provider of warranty-management and triage solutions for the aftermarket support…

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Does your service AI assimilate and transfer know-how?

Organizations that make a commitment to documenting the valuable knowledge of their subject-matter experts can more quickly and effectively onboard, train, and develop the next generation of workers By Andy Chinmulgund Your service know-how is your competitive advantage Consider the vast amount of knowledge that your service organization has created and accumulated over the years:…

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Announcing the Bruviti SmartService Pack for Home Appliances

New turnkey solution provides advanced appliance fault diagnostics for extended warranty companies, home warranty companies, and their service contractor networks. By Andy Chinmulgund When a home appliance stops working, what are your options? If it’s still under the factory warranty, you’ll likely call the retailer and schedule a service call. Outside of the factory warranty…

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